Detailed below are the conditions which explain the rights, obligations and responsibilities of you the customer, and Websters Removals Limited, the contractor. These conditions can only be changed or amended by written agreement between ourselves.

1. QUOTATION Although a fixed price we may change or make additional charges if any of the following apply. [a] you do not accept our quotation within 28 days. [b] If by your delay the work is not carried out or completed within two months. [c] If costs are altered by changes in taxation and/or freight, ferry or toll charges outside our control. [d] If additional goods are removed or we supply additional services (in which case these conditions apply} [e] We have to collect or deliver goods above a second floor unless previously agreed in writing. [f] The stairs, lifts, doorways are inadequate or the approach road/drive is unsuitable for our vehicles which means we have to do extra work. Unless you have informed us in writing in advance of such difficulties. [g] Any parking fees or charges payable by us in order to carry out services on your behalf. [h] There are delays outside our reasonable control. [I] Access to Premises. Should we be unable to gain access and our van and crew are kept waiting due to unavailability of keys, problems with house sale completion, or any other reason outside of our control. At our absolute discretion we will be entitled to charge you after the first hour waiting time @ £50.00 per hour + VAT. In all these circumstances you will pay the extra charge.

2. WORK NOT INCLUDED IN THE QUOTATION Unless previously agreed in writing we will not. [a] Dismantle or assemble unit or flat packed furniture. [b] Disconnect or reconnect appliances or electrical equipment. [c] Remove or lay fitted floor coverings [d] Remove any items excluded under clause 5. Should any employee of Websters Removals Limited carry out such work at your request without our written agreement than we shall not be liable for any loss or damage.

3. OWNERSHIP OF GOODS By entering into this contract you declare that the goods to be removed are your own property or that you have the full and absolute authority of the owner of the property to enter into this contract in respect of the goods to be removed. You will indemnify us in respect of any claims charges costs or demands made against us if these declarations are not true.

4. CUSTOMERS RESPONSIBILITY Your agree [a] To ensure that nothing is removed or left behind by mistake. [b] To ensure the security of your goods at collection and delivery points by being present or represented. [c] To ensure that protection is arranged for goods left in unattended premises or where third parties are present. We shall not be liable for any loss or damage that may arise from these.

5. EXCLUDED FROM THIS CONTRACT [a] Jewelry, watches, trinkets, precious stones, furs, money, deeds, securities, stamps, coins or similar collections. Livestock. [b] Goods likely to encourage vermin, pests or cause infection. [c] Refrigerated or frozen food or drink [d] Any article or substance which is potentially dangerous damaging or explosive.

6. POSTPONING THE REMOVAL If you postpone the removal we will be entitled to make the following charges. [a] If more than ten working days before the removal was due to take place - Nil [b] 7 To 10 working days - 15% of the removal charge. [c] 7 To 2 working days - 35% of the removal charge. [d] 2 working days or less - 50% of the removal charge.

7. CANCELLING THE REMOVAL If you cancel the removal we will be entitled to make the following charges. [a] If more than ten working days before the removal was due to take place - Nil [b] 7 To 10 working days - 25% of the removal charge. [c] 7 To 2 working days - 45% of the removal charge. [d] 2 working days or less - 60% of the removal charge.

8. PAYING FOR THE REMOVAL [a] Unless we have agreed differently in writing. Our charges shall be payable by a booking deposit, with balance payable on or before day of removal. [b] You agree to pay our charges on day of removal in cash, credit/debit card, or by cleared cheque (7 days in advance) in full without deduction. [c] You agree not to withhold or defer payment by virtue of any claim against us.

9. OUR LIABILITY FOR LOSS OR DAMAGE Our liability, if any for loss, damage or failure to produce will be limited to a maximum payment in proportion to £10.00 per cubic foot of the volume of the item lost or damaged even if it forms part of a pair or set. If we wish, we will pay for the repair or replacement of the item. We shall not be liable for “minor damage” or loss or damage resulting from. [a] Fire [b] Moths, vermin or similar infestation. Cleaning, repairing or restoring. War invasion, acts of foreign enemies. Hostilities, (whether war be declared or not) civil war, rebellion, revolution, insurrection, military or usurped power. Confiscation, destruction or detonation by customs or other officials or authorities. Wear and tear, leakage, evaporation, atmospheric or climatic changes. We shall not be liable for loss or damage to [c] Items which are brittle or have an inherent defect. [d] Any items not packed or unpacked by us. [e] Items left inside wardrobes, cupboards or other furniture. [f] Fixtures, fittings, property or goods damaged as a result of a difficult access. [g] Goods removed from or delivered to unattended or unoccupied premises, or where third parties are present (see clause 4c) [h] Any items referred to in clause 5.

10. DEEP FREEZERS We shall not be liable for. [a] Damage to any deep freezer in which goods are packed howsoever caused. [b] Loss or damage to the contents of any deep freezer howsoever caused. [c] Death, injury, sickness or disease to any person arising from the removal of any deep freezer in which goods are packed.

11. DELAYS IN TRANSIT If we do not keep to an agreed written time schedule, and the delay is within our reasonable control we will pay. The cost of the removal or £100.00. Whichever shall be the lesser amount. Nevertheless we shall not be responsible for any delay outside our control.

12. DAMAGE TO PREMISES You must notify all damage to premises in writing within seven days of the alleged damage. Otherwise we shall not be liable. Our liability, if any will be limited to a maximum of £20.00.

13. TIME LIMIT FOR REPORTING LOSS/DAMAGE You must notify us in writing of damage within seven days after delivery of the goods alleged to be damaged. Or in the case of goods alleged to be lost, or which we have failed to produce, within seven days after the time the goods would ordinarily have been delivered. Time limits are essential to the contract

14. OUR RIGHT OF LIEN We shall have a general lien on all goods in our possession for all money you owe us, or for liabilities incurred by us and for payments we make on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by withholding your goods, and these terms and conditions will continue to apply.

15. CLAIMS AGAINST US Where these are made by third parties in respect of the goods or services provided by us you will be liable to pay and indemnify us against any charges, expenses, damages or penalties claimed against us.

16. THIS AGREEMENT This agreement will be governed by English law. None of our servants or agents has authority to alter or vary these terms and conditions in any way.